FAQ Professionals - BRANDT Copenhagen
Welcome to the BRANDT Copenhagen B2B Partnership FAQ. Here, you’ll find essential information to guide you through every step of becoming and thriving as a B2B partner with us. Whether you’re an architect, retailer, or design professional, this guide covers everything from application requirements and order processes to discounts, shipping, and account management.
If you’re new to BRANDT Copenhagen or looking to expand your partnership, these FAQs provide answers to our most commonly asked questions. If you would like to apply to become a B2B partner, you can do so here. For further assistance, our dedicated sales team is always ready to help. Reach out to us at sales@brandtcph.com.
Getting Started
What are the requirements to become a B2B partner with BRANDT Copenhagen?
To become a B2B partner, you must be a professional in the retail, architectural, or design industry with a valid VAT number. The minimum opening order is EUR 1,000 / DKK 7,500. Additionally, all partners are required to comply with our general terms and policies regarding order volume and payment.
How do I apply for a B2B partnership?
You can apply by completing the B2B application form available on our website. Please provide all necessary information, including your VAT number and business details. Once submitted, our team will review your application and get back to you with the next steps.
How long does it take to review my B2B application?
Our team typically reviews applications within 1-2 business days. If you haven’t received a response within this timeframe, feel free to contact us at sales@brandtcph.com.
Are there specific order minimums for architects versus retailers?
Yes, order minimums vary slightly:Architects: Minimum first order of EUR 1,000 / DKK 7,500. Reorders require a minimum of EUR 400 / DKK 3,000. Retail Partners: The same initial order minimums apply, but the annual order volume minimum is EUR 7,000 / DKK 50,000.
Can I apply as both an Architect and a Retail partner?
Absolutely. However, terms, conditions, and discount structures may differ based on the partnership type. For tailored guidance, reach out to us directly.
Which countries do your B2B partnerships extend to?
We welcome new collaborations worldwide. However, for the BeNeLux region, we have an exclusive partnership with AZZARI, which manages B2B sales in that area.
Ordering & Discounts
Can I place a B2B order without a VAT number?
No, a valid VAT number is required to place B2B orders with BRANDT Copenhagen. Without it, orders cannot be processed under B2B terms.
Do you have a minimum first order requirement for new B2B partners?
Yes, the minimum first order requirement for new B2B partners is EUR 1,000 or DKK 7,500. This applies to both Architects and Retail partners and ensures that the initial order meets our partnership criteria.
Can I place an order before my B2B application is approved?
You can place an order through our web shop at any time. However, to receive B2B pricing and invoice terms, your registration must be completed and your account must be fully approved. Until then, standard retail pricing will apply to any orders placed.
What types of discounts are available for B2B partners?
Discounts for B2B partners vary based on order volume and frequency. For Architects, the discount structure is tiered, starting with Bronze at 10 percent, Silver at 15 percent, Gold at 20 percent, and Platinum at 30 percent. To qualify for the Platinum tier, a minimum annual order volume of EUR 15,000 or DKK 100,000 across at least five orders is required. For Retail partners, the discount structure includes a flat 30 percent discount on Hardware and a variable discount ranging from 15 to 40 percent on Objects, depending on order volume and product category.
Are there volume discounts for large orders?
Yes, larger orders may qualify for higher discount tiers. For instance, in the case of Architects, reaching the Platinum tier requires a minimum annual order volume of EUR 15,000 or DKK 100,000 across at least five orders. This allows partners to maximize their savings based on purchasing volume and consistency.
How are annual reviews conducted for discount tiers?
At the end of each calendar year, we assess your order volume and frequency to determine your discount tier for the upcoming year. This review ensures that your discount structure accurately reflects your purchasing activity.
Can I place orders directly through the website?
At present, B2B orders are placed via email at sales@brandtcph.com. While retail customers can order directly through our webshop, B2B partners are encouraged to coordinate orders through our sales team to ensure appropriate pricing and invoicing terms. Ensure that your B2B account is fully approved before placing orders under B2B terms.
Can I cancel or modify my order?
B2B orders are considered binding once payment has been made. Any modifications to an order may incur a handling fee of EUR 40 or DKK 300. To avoid such fees, we recommend carefully reviewing your draft invoice before making payment to confirm that all order details are accurate.
Samples & Displays
Are product samples available for B2B partners?
Yes, product samples are available to B2B partners at a discounted rate. For Architects, sample discounts range from 20 to 40 percent, depending on the applicable discount tier. Retail partners receive a 40 percent discount on one-piece hardware samples, allowing them to showcase selected items at a reduced cost.
What display options are available for partners?
BRANDT Copenhagen offers a variety of display options tailored to different partnership tiers. These include the Chips Box, Jewel Box, Leather Trays, and Architect Roll. Pricing and configurations vary based on the selected tier, providing flexible solutions for presenting products in both retail and architectural settings.
Are samples returnable?
No, samples are non-returnable. Once purchased, they remain the property of the partner and cannot be refunded or exchanged.
Shipping & Logistics
Do you offer international shipping for B2B orders?
Yes, we provide international shipping to the address specified in the B2B application form. However, we do not ship directly to end clients, ensuring that all orders are delivered to the business address registered with us.
How long does it take to receive a sample?
The delivery timeframe for samples depends on the destination and the specific item requested. Orders, including samples, are prepared only after payment has been received. Once payment is confirmed, the order is processed and shipped based on standard shipping timelines.
What are the shipping costs for B2B orders?
Shipping costs for B2B orders are calculated in the same manner as B2C orders. Rates will vary depending on the size, weight, and destination of the shipment.
Do you ship internationally to B2B partners?
YYes, we are proud to maintain a global B2B network and offer international shipping to partners worldwide.
Can I use my own courier or freight forwarder?
While we typically handle shipping directly or arrange for pickup from our showroom, we are open to working with your preferred courier or freight forwarder for large orders weighing 150kg or more or for shipments requiring overseas transit. Please note that a handling fee may apply in such cases.
Returns & Claims
Are B2B orders returnable?
No, B2B orders are considered final and are non-returnable once payment has been made. To avoid any discrepancies, it is essential to thoroughly review all details on the draft invoice before confirming your order.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, notify us within 24 hours of receipt. To expedite the resolution process, provide a written description of the issue along with photographic documentation. Send all relevant information to sales@brandtcph.com, and our team will assist you with the next steps.
Marketing & Resources
Can I use BRANDT Copenhagen images for my own marketing?
Yes, you may use BRANDT Copenhagen images for marketing purposes, but prior permission is required. Proper crediting is mandatory, and you must include our brand name and tag @brandt_copenhagen when sharing content on social media.
Where can I access the price lists and brand book?
The price lists and brand book are available in the Professionals section on our website. You can view and download these resources by navigating to View Price Lists and View Brand Book, ensuring that you have the most up-to-date information for your partnership needs.
Other
What happens if I relocate or open a new retail location?
If you relocate or open a new retail location, the new address must be approved by BRANDT Copenhagen before it can operate as a reseller location. Contact our sales team to initiate the approval process.
How can I update my B2B account information?
To update your business information, including billing address, email, or VAT number, reach out to us at sales@brandtcph.com. Our team will assist you in updating your account details.
Are custom sizes or finishes available for hardware?
We do not typically offer custom sizes or finishes for hardware. However, we provide a wide selection of bases, materials, and finishes that can be combined to create your ideal handle or accessory.
Who do I contact for B2B support or order inquiries?
For any B2B support or order-related inquiries, contact our sales team at sales@brandtcph.com.
How do I know if my B2B account is still active?
If you are unsure about the status of your B2B account, simply reach out to us at sales@brandtcph.com, and we will confirm the status of your account.