B2B Order Guide
Step-by-step guide
Getting started
Create or confirm your B2B account
Make sure you have an active B2B account. If you don't have one yet, fill in the application form and our trade team will be in touch within one business day.
Logging in
Log in to your account
Click the account icon in the upper right corner of our website, or use the direct link below. Make sure to use the email address your B2B account is registered under.
Authentication
Enter your email
Type in the email address associated with your B2B account and click Continue to receive your one-time access code.
Authentication
Enter the one-time code
A 6-digit access code will be sent to your inbox. Enter the code to log in, each code is valid for a single use only and expires shortly after being issued.
Your interface
Access your B2B interface
Once logged in, click the profile icon in the upper right corner to enter your B2B interface. All products will automatically reflect your agreed trade terms and display the recommended retail price (RRP) alongside your net price.
Account management
Manage your account
Inside the B2B interface you can view and edit your order history, personal details, saved addresses, and Company Users, the people who have access to place orders on behalf of your account.
You can invite team members with either Standard access (full ordering rights) or Limited access (items added for approval only).
Shopping
Your cart
Your active cart is always saved to your account, so you can add items and return to it whenever needed, across sessions and devices. Your B2B pricing is reflected directly in the cart, alongside the RRP.
Checkout
Proceed to checkout
When you're ready, click Checkout inside your cart to begin the order process.
Checkout
Order notes & shipping address
On the next step you can add a comment to your order, such as a PO number or delivery instructions, and select an existing shipping address or add a new one.
Checkout
Review & pay
Choose your preferred shipping method and payment method, either Payment Link or Bank Transfer. Review your order total including any applicable taxes before completing the order.
Confirmation
Order confirmation
Once your order is placed, you will receive an email from us with payment details and instructions. This email is sent within 24 hours on weekdays. Once payment is received, your order will be processed and dispatched, you will then receive an order confirmation and tracking information by email.
